Comments & Complaints
If you have any suggestions as to how we can improve our services to you, we are always happy to hear them. Suggestion forms are available on the front desk at reception and can be placed in our suggestion box in the main reception.
The practice has a formal complaints procedure led by the Practice Manager, Jan Sandercock and the Office Manager Karen Phillips. However, it is probably better to discuss the problem by telephone or at a personal visit in the first instance.
If you are not happy with our service
You can contact:
The Community Health Council (CHC) Raglan House 6-8 William Brown Close Llantarnam Business Park Cwmbran NP44 3AB Tel. No: 01633 838516
Aneurin Bevan University Health Board St Cadoc's Hospital Lodge Road Caerleon NP18 3XQ Tel. No: 01633 436700
The Public Services Ombudsman for Wales 1 Ffordd y Hen Gae Pencoed CF35 5LJ Tel No: 08456010987