All requests to be seen by a GP are triaged on a daily basis. 

To avoid telephone waiting times please be advised patients can start a clinical consultation by using e-consult, (see landing page). 

Please note we are currently introducing a self booking system to allow patient's to choose an appointment time that suits them, for appointments such as: chronic disease reviews, child immunisations, vaccines, specific face to face appointments. You will receive an invite via text therefore in order for this service to run effectively it is essential that your patient contact details are up to date. Please inform the surgery of any contact changes.  

If you need an appointment please call the surgey, preferably am. However these appointments are NOT for sick notes or medication. Sick notes can be requested through the webiste. 

You can also start a consultation via e-consult, see the home page for the e-consult link.

On first contact please be aware that the receptionists have been instructed by the GP to take as much information as possible in order to ensure you are navigated to the appropriate service, it is not always necessary to speak to a GP.

 Patients are normally seen by appointment at morning and afternoon surgeries each weekday. Patients will be offered an appointment whether urgently or through advanced booking based on clinical need and will be contacted appropriately. 

Home Visits are only for housebound patients. If you need a home visit you must telephone before 12:00 pm.   

The advanced clinical practitioner may contact you by telephone before visiting to establish the level of need. 

The surgery has easy access and facilities for disabled patients.

The practice no longer makes booking for patients attending hospital appointments. 

Patients can now phone direct to the transport booking office to book transport to attend hospital appointments the telephone number is 0800 3282332.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also cancel GP appointments via My Health Online.  You can also text to cancel your appointment via our text reminder service.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter when you see your Doctor, please notify the receptionist. 

Receptionists are now being trained as "Care Navigators" with the support of your GPs.

Care Navigation ensures you receive care from the most appropriate professional - not all requests need a GP appointment.

All patients will be politely and confidentially asked the reason for their appointment request.  If you have symptoms that are better suited to care from other organisations, community based services or surgery team members, the Care Navigator will give you the choice to access these instead.

These could include:

• Minor injuries units
• Local pharmacies
• Urgent eye care from Opticians
• Emergency dental services
• Direct access physiotherapy
• Practice nurse
• Community connectors

Care Navigators understand, that what you tell them may still mean you need to see a GP.  Care Navigators will never make clinical decisions about you!  Please be patient with Care Navigators - the best way to get you the most appropriate support is by asking you specific questions.